ChequePoint Support
Need help, found a bug, or have a question? The fastest way to get in touch is directly from inside the app.
Get help
- In the app: Open Settings > Send Feedback & Get Support, or shake your iPhone anywhere inside ChequePoint to open the feedback screen. If you include your email, ChequePoint LLC will reply directly.
- By email: Send an email directly to support@chequepointapp.com.
Frequently Asked Questions
My bank connection stopped syncing or will not link
Bank connections are powered by Plaid. Banks periodically require you to sign in again. When that happens, ChequePoint shows a banner on the Overview saying the bank stopped sending new transactions; tap Reconnect and sign in to your bank. If you still have trouble, send feedback from the app with diagnostic logs so we can look into it.
I subscribed to ChequePoint Pro but features are still locked
Go to Settings > Subscription in ChequePoint and tap Restore Purchases. Make sure you are signed in to the App Store with the same Apple Account you used for the purchase.
How does the free trial work?
New subscribers get a 2-week free trial of ChequePoint Pro, which includes bank sync. To avoid being charged, cancel at least 24 hours before the trial ends in your iPhone Settings app (tap your name, then Subscriptions). CSV import, manual tracking, budgets, paychecks, and net worth stay free whether or not you subscribe.
How do I manage or cancel my ChequePoint Pro subscription?
Subscriptions are managed by Apple. Open your iPhone Settings app, tap your name at the top, then tap Subscriptions > ChequePoint to change plans or cancel.
How does ChequePoint protect my financial data?
Your financial records stay on your personal iPhone and in your private Apple iCloud account (CloudKit). We do not store your transactions or balances on our servers, and we never see or store your bank passwords. See our Privacy Policy for complete details.
How do I delete my data or account?
In the app, open Settings > Delete Account. This disconnects your banks, revokes ChequePoint's Sign in with Apple access, and erases your data on the device and in iCloud. It does not cancel a ChequePoint Pro subscription, which you manage in your App Store subscriptions. You can also email support@chequepointapp.com for help.