ChequePoint Support
Need help, found a bug, or have a feature suggestion? The fastest way to reach the developer is directly from within the app.
Get help
- In the app: Open Settings → Contact Support — or simply shake your iPhone anywhere inside ChequePoint to open the feedback sheet. If you include your email, the developer will reply directly.
- By email: Reach out directly to chequepointapp@gmail.com.
Frequently Asked Questions
My bank connection stopped syncing or won't link
Bank connections are managed through Plaid. If a connection goes out of sync, open Settings → Bank Connections in ChequePoint and tap your institution to re-authenticate. Banks periodically require updated security credentials. If issues persist, send an in-app feedback report so diagnostics can be inspected.
I subscribed to ChequePoint Pro but features are locked
Navigate to Settings → Subscription and tap Restore Purchases. Ensure you are signed in with the same Apple Account used when purchasing the subscription.
How do I manage or cancel my ChequePoint Pro subscription?
Subscriptions are managed directly by Apple. Open your iPhone's Settings → [Your Name] → Subscriptions → ChequePoint to switch tiers or cancel renewal.
How does ChequePoint protect my financial data?
Your financial records reside strictly on your personal iPhone and in your private Apple iCloud database (CloudKit). We do not store your finances on proprietary cloud servers, and we never view your banking credentials. Review our Privacy Policy for full details.
How do I delete my data or account?
Inside the app, navigate to Settings → Advanced → Delete My Account & Cloud Data. This purges your local storage, removes records from CloudKit, and disconnects all Plaid institution tokens. You may also email chequepointapp@gmail.com to request assistance.